Privacy Policy

Effective Date: January 28, 2026

Neighborly Circle ("we," "us," or "our") is operated by Arch Metrics, LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using Neighborly Circle, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide

Account Information: Name, email address, phone number, password, profile photo
Profile Information: Date of birth, gender, bio, interests
Address Information: Home address, destination addresses (for transportation requests)
Content: Photos, comments, messages, and other content you post
Communications: Information you provide when contacting support

Information Collected Automatically

Device Information: Browser type, operating system, device identifiers
Usage Information: Pages visited, features used, time spent on platform
Location Information: General location based on IP address; precise location only when you provide addresses
Cookies: Session cookies to maintain your login state and preferences

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve our services
Create and manage your account
Facilitate connections between neighbors, volunteers, and advocates
Send notifications about visits, requests, events, and account activity
Verify your identity (phone verification via SMS)
Respond to your inquiries and support requests
Detect, prevent, and address fraud, abuse, or security issues
Comply with legal obligations

3. Information Sharing

We share your information only in the following circumstances:

With Other Users

Your profile information, photos, and activity are visible to other members of your Circles as necessary for the platform to function. You control some visibility settings (e.g., birthday sharing, address visibility).

With Service Providers

Vonage: Phone verification via SMS
Amazon Web Services (AWS): Cloud hosting and file storage
Google: Maps and Places API for address validation and transportation routing

For Legal Reasons

We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of Neighborly Circle, our users, or others.

4. Data Retention

We retain your information for as long as:

Your account is active
Needed to provide services to you
Required by law or for legitimate business purposes

When you delete your account or request data deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

5. Your Rights and Choices

Access and Portability

You can request a copy of your personal data by contacting us at support@neighborlycircle.com.

Correction

You can update most of your information directly in your profile settings. For other corrections, contact us.

Deletion

You can request deletion of your account and personal data by contacting us at support@neighborlycircle.com. Some information may be retained as required by law or for legitimate business purposes.

Notification Preferences

You can manage your email and in-app notification preferences in your account settings.

Cookies

We use essential cookies to maintain your session and preferences. You can disable cookies in your browser, but this may affect platform functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (HTTPS) and at rest, secure password hashing, and access controls. However, no method of transmission or storage is 100% secure.

7. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. By using the platform, you consent to this transfer.

8. Children's Privacy

Neighborly Circle is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. Your continued use of the platform after changes constitutes acceptance.

10. Contact Us

For privacy-related inquiries or to exercise your rights:

Arch Metrics, LLC
d/b/a Neighborly Circle
Email: support@neighborlycircle.com

For Users in the European Economic Area (EEA)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis: We process your data based on your consent, contractual necessity, and our legitimate interests in operating the platform.
Right to Object: You may object to processing based on legitimate interests.
Right to Restriction: You may request restriction of processing in certain circumstances.
Data Portability: You may request your data in a structured, commonly used format.
Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.

To exercise these rights, contact us at support@neighborlycircle.com.